The Brass Key Gay Hotel & Guesthouse in Provincetown, MA > About Us > FAQ

Brass Key FAQ's

Room reservations can be made on-line, email or by calling your personal escape planner at 508-487-9005. If we are fully booked please try our sister property The Crowne Pointe Historic Inn & Spa just 100 steps away.
Yes, all of our rooms have DVD players.
No. The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exceptions.
During high season guestrooms receive turndown service each evening from 6:00pm-10:00pm.
We have two pet rooms, cottages 111 & 112. Please check with our front desk for availability and pet policies. There is a pet fee per night.
Check-in time is after 3:00pm and check-out time is 11:00am.
Provincetown is a resort community in a remote location. Making a reservation with us is very different than making a reservation in a hotel in a major city or other destination, so it is very important to understand this policy when making reservations. Please consider your reservation as final when it is made. A 50% deposit of your entire stay (minimum 1 night) is taken at the time the reservation is made.

(Memorial Day to Labor Day) Cancellations or shortened stays will require at least 21 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays or later arrivals. A cancellation fee of $75.00 will be assessed for all cancellations. All cancellation fees are subject to tax in the state of MA.

If you have any concerns about our cancellation policy we strongly recommend taking out trip insurance.

We greatly appreciate your business and hope this information is helpful to you in planning your stay with us.

Yes, each room is equipped with a lap top size electronic safe.
Yes, Yes, all of our rooms and courtyards are equipped with complimentary wireless internet access. Due to our remote location we cannot guarantee uninterupted wireless serce. If you require 24 hour internet service we strongly recommend that you purchase a wireless air card from such providers as Verizon, AT & T etc.
Yes, In keeping with current practices and also in an effort to uphold and improve upon township fire regulations the Brass Key has a strict non smoking policy within all of our buildings. Smoling is limited to private non ground floor decks and designated courtyard smoking area. Failure to adhere to this policy will result in an assessment of $500 per room night to your folio to cover cleaning charges..
Usually over weekends there is a minimum stay requirements and over predominate holidays. Please call for further details 508-487-9005.
Gift Cards for the Brass Key can be purchased on-line or by calling 508-487-9005. Gift cards can be used for accommodations, bar and spa services. The certificates make the perfect gift for any occasion.
Yes, seven years from the date of purchase.
Yes. The online order form allows you send cards to different recipients.
One complimentary parking spot is assigned per guestroom. Additional paid parking is available across the street from the Inn at the huge municipal lot.