Policies

Accommodations

All quoted rates Do Not include the 11.7% MA room tax. Also please note that rates are subject to change without notice. Minimum stays vary from season to season and special holiday rates may also apply.

All room rates are based on double occupancy. Additional people are permitted in a number of rooms and room types, additional charges of $50 per person will be added.

Cancellation Policy

Deposit Terms: The deposit required to confirm your reservation is equal to 1/2 of the total stay (minimum one day). Cancellations or shortened stays in high season  (Memorial Day to Labor Day) will require at least 14 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times, we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays or later arrivals. A cancellation fee of $75.00 will be assessed for all cancellations. All cancellation fees are subject to tax in the state of MA.   We accept Discover, MasterCard, VISA, and American Express. Checks are accepted for deposit only in advance.

We cannot be responsible for illness, family emergencies, work conflicts or inclement weather, or other unforeseen events. We highly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at insuremytrip.com.  This is a low-cost option to protect yourself for any of the reasons above.

Our Policy on Children

The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exceptions.

Pets Policy

Let the pet pal you love travel in luxury with you at The Brass Key… where Pets Are Welcome in our two pet rooms. Whether checked in for work or play, what could be more wonderful than snuggling up with your favorite furry friend during your stay?

We have two rooms, cottages 111 & 112 designated as pet rooms. One dog is allowed with no size limit. Please review our pet policy and pet contract.

$40.00 non refundable per day, per pet service fee for my pet.  All pet reservations must be made by calling the front desk at 508-487-9005.

Smoking Policy

There is no smoking allowed in any of our rooms. Any guest violating the non-smoking policy will be billed an additional $500 per night for clean up costs for the room. In keeping with town laws, outdoor smoking is limited to private non-ground floor decks and the designated smoking courtyard area.

These policies and rules are subject to change without written notice. Please note that room rates are subject to change without notice.

Donation Guidelines

The Brass Key participates in the charitable efforts of the community it serves. To best utilize our resources we have put in place guidelines to help in our donation program. Due to the number of requests we receive, telephone calls will not be accepted for donation requests.

Please send a cover letter via email or US Postal Service including the following information:

Name of event
Date of event
Location of event
Information about your organization
Non profit # if applicable
Contact information

Please send to: [email protected] or

The Brass Key Guesthouse
Att: General Manager
67 Bradford Street
Provincetown, MA 02657

Accessibility