HOORAY! We open on June 11th
As we continue to understand the nature of this ever-evolving situation, we have amended and relaxed our cancellation policies for your peace of mind. Please click here for more details. If you do need to modify or cancel an existing reservation, please give us a call at 508-487-9005 and we will be more than happy to discuss all available options with you.
*If you have made your reservation through a third-party site such as Expedia or Booking.com, you will need to contact them directly to initiate any changes to your reservation before we can assist you.
While this season may feel a little different, Provincetown as always will deliver fresh sea breezes, beautiful beaches, and the lasting memories we have counted on for years. Our remarkable and unique community, which we have all fallen in love with, will be here ready and willing to welcome you back with open arms. We’re all in this together and thank you for your continued support.
STAY SAFE, START LIVING
Your health is our utmost priority and concern. The Brass Key team is committed to protecting the wellbeing of our guests and team members by providing a comfortable and safe environment for everyone who visits our property. We are advancing our current best practices and making sure our teams take extra precautions in order to deliver a fulfilling and enjoyable travel experience.
Please continue reading about the enhanced processes and procedures we’re upholding to create a happy and healthy environment for all to enjoy. Your peace of mind is important to us – if you have additional questions or concerns please reach out to David Sanford at firstname.lastname@example.org
PERSONAL PROTECTIVE EQUIPMENT (PPE)
Personal Protective Equipment (PPE) such as disposable masks and gloves will be available upon request. Masks will be required to be worn when you are unable to practice social distancing on property.
Appropriate Personal Protective Equipment (PPE) will be worn by all associates based on their role and responsibilities and in adherence to state or local regulations and guidance.
Gloves will be provided to associates whose responsibilities require them as determined by medical experts and CDC guidelines including housekeeping, maintenance, and any major operating departments in direct contact with guests.
SOCIAL AND PHYSICAL DISTANCING
Seating in all public areas, including dining areas, courtyards, poolside lounges, and lobbies is positioned at least six feet apart where possible.
We recommend that all guests do their part and strive to maintain at least six feet between themselves and others.
Outdoor pools and hot tubs will be open this season with social distancing practiced when possible and masks are worn when not.
All staff on property practice social distancing and the health of each individual is closely monitored
Hand sanitizer dispensers will be placed at all entrances and high contact areas throughout the property.
ENHANCED CLEANLINESS STANDARDS
The Brass Key has always placed a strong emphasis on the cleanliness, safety, and comfort of our properties. Our hotel uses cleaning products and protocols, which meet EPA guidelines and are approved for use against viruses, bacteria and other airborne pathogens. The items below are enhancements to our current cleanliness standards
High touch areas, such as, but not limited to doors, door handles, handrails, public phones, furniture in public spaces, and credit card readers are cleaned and sanitized on a frequent and routine basis.
Our team upholds a strict schedule of routine hand sanitation throughout their time on property.
Public restrooms are cleaned with increased frequency. Flushers, locks, walls, toilet seats, dispensing stations, sinks, faucets, and doors are disinfected during each service.
All reception areas (front desk, spa desk, etc.) are wiped down between every guest interaction with the assistance of agent/host.
Hand sanitizing stations will be strategically placed throughout the property.
Housekeeping will be completed between guest stays and available up to every 3rd day upon request to limit unnecessary entrance into your room for both guest and staff safety. For longer stays, a housekeeping schedule can be pre-arranged with the front desk. As per the guidelines of the American Hotel & Lodging Association, we will not provide daily housekeeping. Additional towel changes are available upon request as well.
Enhanced checkout cleaning processes have been implemented to ensure rooms are thoroughly cleaned and disinfected upon departure and prior to guest arrival.
Used linen is folded and bagged in each guest room (staff never shakes towels or sheets in the room as this practice releases particles into the air).
Hospital-grade multi-surface cleaner is utilized for sanitation on all hard/non-porous surfaces. Increased attention is given to thorough vacuuming of rugs and sanitation of floors, including low-traffic and hard-to-reach surfaces.
Prior to arrival, electrostatic foggers will be used to sanitize all areas and surfaces of guest rooms. The electrostatic fogger ensures even hard to reach areas are disinfected with safe, odor-free hospital-grade disinfectant. This final step of the in-room cleaning process is the last time any staff is in the room prior to arrival.
For our guests’ safety, we have eliminated a portion of the touchpoints in the guest room. Some examples of what we removed are minibar items, brochures, pens, and menus.
Per CDC guidelines, we have identified the major in-room touchpoints to receive extra sanitation, such as all doors and handles, light switches, countertops, remote controls, phones, thermostats, lamps, faucets, luggage racks, ice buckets, and clocks.
PUBLIC AREA TOUCHPOINTS
Public area touchpoints receiving extra disinfection include entry/exit doors reception areas (Front Desk, etc.), credit card readers, pens, public bathrooms, bars, guest room keys, lobby area seating, coffee dispensing stations, and handrails.
Shui Spa will open June 11th offering the same individual services as always along with enhanced cleaning protocols. Please click here for more information. However, the indoor mineral soaking tub, sauna, and steam room will not be offered at this time in accordance with local regulations.
THE SHIPWRECK LOUNGE
The Shipwreck Lounge will open June 29th with socially distanced tables and seating. We will also offer extended outdoor seating areas into the reimageined front parking lot. Cocktail service will be available to inhouse guest when we reopen on June 11th and for pool service.