Truth be told, knowledge is power

As we learned in school, “there’s no such thing as a dumb question.” We’re thrilled to pass on information. Find some FAQ below, and contact us if your particular query seems to be missing.

 

BOOKING AND LOGISTICS

How do I reserve a room?

Room reservations can be made on-line, email reservations@brasskey.com or by calling your personal escape planner at 508-487-9005. If we are fully booked please try our sister property The Crowne Pointe Historic Inn & Spa just 100 steps away.

Can I bring my pet?

We do accept dogs in cottages 111 and 112 only with advanced notice. These are stand alone cottages. One dog is allowed with no weight limit or size limit and the cottage has its own deck. We ask all guests to sign a waiver at check-in stating that the guest is responsible for any damage caused by the animal. We also ask for the guest’s cell-phone number in the event they are out and the animal is causing a disturbance. We will email you a copy of our pet contract. $30.00 non refundable per day, per pet service fee for my pet.

Do you allow children?

No. The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time. Unfortunately, we cannot make any exceptions.

What are the check-in and check-out times?

Check-in time is after 3:00pm and check-out time is 11:00am.  If your room is ready before 3:00 pm we would be happy to check you in.

I will be arriving late how do I check in?

Please call and let us know and we will make arrangements so that your keys are ready for your late arrival.

Can I have other people besides myself stay in my room?

All rates quoted are for one or two people sharing the same room. Additional guests may be registered at a charge of $50 per night, per extra person. Call for further details.

What is your cancellation policy?

Provincetown is a resort community in a remote location. Making a reservation with us is very different than making a reservation in a hotel in a major city or other destination, so it is very important to understand this policy when making reservations. Please consider your reservation as final when it is made. A 50% deposit of your entire stay (minimum 1 night) is taken at the time the reservation is made.

(Memorial Day to Labor Day) Cancellations or shortened stays will require at least 21 days notice prior to the arrival date in order to avoid full forfeiture of your deposit. At all other times we require 7 days notice. As is common in resort locations, there are no refunds for shortened stays or later arrivals. A cancellation fee of $75.00 will be assessed for all cancellations. All cancellation fees are subject to tax in the state of MA.

If you have any concerns about our cancellation policy we strongly recommend taking out trip insurance.

We greatly appreciate your business and hope this information is helpful to you in planning your stay with us.

Are all your rooms non-smoking?

Yes, In keeping with current laws and also in an effort to uphold and improve upon township fire regulations the Brass Key has a strict non smoking policy within all of our buildings. Smoking is limited to private non ground floor decks and designated courtyard smoking area. Failure to adhere to this policy will result in an assessment of $500 per room night to your folio to cover cleaning charges.

Is there always a minimum stay requirement?

Usually over weekends there is a minimum stay requirements and over predominate holidays. Please call for further details 508-487-9005.

How do I purchase a Gift Certificate?

Gift Cards for the Brass Key can be purchased on-line or by calling 508-487-9005. Gift cards can be used for accommodations, bar and spa services. The certificates make the perfect gift for any occasion.

Does the Gift Card have an expiration date?

Yes, seven years from the date of purchase.

Can I purchase a Gift Card and have it sent to someone other than myself?

Yes. The online order form allows you send cards to different recipients.

THE RESORT

How far are you from the center of town?

We are located less than half a block to the shops, art galleries, restaurants and clubs.  We are a 10 minute walk to all the ferries, whale watching boats and the bay beaches.

How far are you from the beaches?

We are located one block away from bay beach and about a 15 minute bike ride from the ocean beach.

Do you allow children?

The Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since it is not an appropriate environment for children, no one under the age of 18 is permitted at the Inn at any time, this includes visitors. Unfortunately, we cannot make any exceptions.

Is turn-down service provided?

During high season (Memorial Day to Labor Day) guest rooms receive turndown service each evening from 6:00pm-10:00pm.

Where can I smoke?

As per Provincetown law, smoking (including e cigarettes) is only allowed in the designated smoking area in the event area.   Smoking including e cigarettes are not allowed in any public areas, pool areas or in the buildings.

Can I bring my pet?

We do accept dogs in cottages 111 and 112 only with advanced notice. These are stand alone cottages. One dog is allowed with no weight limit or size limit and the cottage has its own deck. We ask all guests to sign a waiver at check-in stating that the guest is responsible for any damage caused by the animal. We also ask for the guest’s cell-phone number in the event they are out and the animal is causing a disturbance. We will email you a copy of our pet contract. Their is a $30.00 non refundable per day, per pet, service fee for all dogs.  We cannot accommodate any animals other than dog.

Can I have other people besides myself stay in my room?

All rates quoted are for one or two people sharing the same room. Additional guests may be registered at a charge of $50 per night, per extra person. Call for further details.   We do not offer any cots or daybeds.

I am kinda shy and keep to myself, will I still enjoy the Brass Key?

Shy or not, you blend right in at The Brass Key. No pressure. No judgements. This place is exactly what you make of it! However, many of our guests return year after year because of the ease of meeting new friends in a comfortable and relaxed environment. Not to mention, the free wine and cheesechour usually makes it pretty easy to introduce yourself to fellow guests.

Is the Brass Key clothing optional?

We have a clothing optional sundeck on the roof of the Captains House with lounge chairs and amazing views of Provincetown and the ocean.

Is there a safe deposit box available?

Yes, each room is equipped with a lap top size electronic safe.

Do you have e-mail and internet facilities available to your guests?

Yes, all of our rooms and courtyards are equipped with complimentary state of the art wireless internet access. Due to our remote location we cannot guarantee uninterrupted wireless at all times. If you require 24 hour uninterrupted internet service we strongly recommend that you purchase a wireless air card from such providers as Verizon, AT & T etc.

Are all your rooms non-smoking?

Yes, In keeping with current laws and also in an effort to uphold and improve upon township fire regulations the Brass Key has a strict non smoking policy within all of our buildings. Smoking is limited to private non ground floor decks and designated courtyard smoking area. Failure to adhere to this policy will result in an assessment of $500 per room night to your folio to cover cleaning charges.   We have a designated smoking gazebo in our rear event area.

Do you provide parking?

One complimentary parking spot is assigned per guestroom. We cannot accommodate over sized vehicles such as: vans, campers or extended suv’s.  Please call if you are unsure.  Additional paid parking is available across the street from the Inn at the huge municipal lot.

What is this famous wine and cheese reception that people are talking about?

Everyday between 5PM and 6:00PM, we transform from a relaxing poolside resort to fabulous party!  The beats get faster and the free wine flows freely.  This daily free wine and cheese party is completely complimentary for in-house guests, and includes select wine and non alcoholic options (soda, water). This wine and cheese reception is VERY popular and a great way to meet new guys and make friends.

What is this famous wine and cheese reception that people are talking about?

You can relax any time of day or night in the largest guesthouse pool on the island, which is heated. Our poolside Bar serves drinks all day, every day. There’s plenty of deck space around the pool and hot tub for sunbathing. You can also warm up in our 12 person hot tub. The Brass Key is also home to Provincetown’s #1 bar, The Shipwreck Lounge.  Classically cool while historically hip, the Shipwreck Lounge welcomes guests with a relaxed yet vibrant vibe in the heart of Provincetown. The perfect spot to meet up with old friends or make new ones while enjoying handcrafted cocktails.

Is your pool heated?

Our award winning infinity edge pool is heated from Memorial Day Weekend Until September 15th.  Our large outdoor hot tub is open from April 15th until Halloween Weekend.

PROVINCETOWN

What should I pack for Provincetown?

Not much! Provincetown is a super-laid back town and casual dress is perfectly acceptable at all our restaurants and bars, even the really exceptional ones. Flip flops are perfectly acceptable in basically every venue. We provide free use of pool towels and suntan lotions. Although warm by day, we do suggest you bring a light jacket or long sleeve attire, as the temperature in the evening can very occasionally reach the 60’s.

Where do we rent bikes?

For all of your rental needs, the town has several bike rental companies within a couple of blocks from the Brass Key. We’ve got quick local access to some of the most respected outfitters, from bicycle rentals to watersport adventures like kayaks, and paddleboards.

When is the best time to visit Provincetown?

Provincetown has a year-round tourist season, and what month you choose to visit usually indicates what type of vibe you enjoy on vacation. The summer months are obviously the most in-demand with many seeking a warm place to vacation, but winter months and shoulder seasons allow you to explore Provincetown without the hustle bustle.